Utilization of Twitter in Business

Customer Service 24x7: Now a days it is must to sever your customers 24x7. Twitter is one of the service, Where we can serve 24x7. They can even reach you directly with their queries.

For Example: Mr. A wants to know the price of a particular product. He sent you a private message, This can be replied back with correct listing as per his requirements on time and this will help users effectively.

Generating Traffic: Website traffic can be generated via Twitter. It is also consider as a part of Social Media.

For Example: When you Tweet any company’s information such as product’s catalog, It is important to write there company’s website with the link. So, customer will be interested to click on the link and it will redirect to the company’s website. This way it will help you to generate traffic.

Quick Response: In this world of technology it is really important to response as quick as possible to attract the customer satisfaction. Even the market is really competitive and customer needs response quickly with accurate information.

For Example: A customer is asking about quotation or product query then the Client Support Executive team needs to provide all the information which customer are looking for quicker with a tweet.

Quiz: When you are planning to launch new products, services then ask questions to your Twitter followers. Up on their response, appreciate them with a goodies, This will make them happy, satisfied and you will get more followers on Twitter.

For Example: What was the company logo in 1985? or How was the look of the office or location it was in 1985? And upon their response, appreciate them by giving them some goodies as they companies memorandum from the marketing prospective.

Sharing Resources: To Satisfied your customers you need to provide technical resources from your company such as products, services and prices.

For Example: Share company resources like brochures, product technical chats, product’s photos, new product launch and you can tag customer who requested.

Verified Information: To keep the Verified Twitter Account is a feature available in Twitter. That means your account is verified by Twitter Company. So, whatever information is shared by this account it is authentic and trusted.

For Example: Your company is sharing product’s statistics, financial information using Twitter account means the information customer is receiving is valid, accurate and trusted.

Generating Leads: As Twitter is social media, It will help to generate leads from your followers, tweets, shared information and links etc.

For Example: Whenever you tweet, then mention your company’s website URL or your contact form. So, customer will fill information and it will generate leads from Twitter.

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